gojek Casino & Sportsbook Service Notice

We at gojek operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. Our platform is not licensed, authorized, or regulated by any government body. We do not offer our services in territories where online wagering is prohibited. Users are responsible for verifying that access and use of gojek comply with the laws of their own jurisdiction.

This legal notice sets out the scope of our service, the eligibility requirements for account holders, and the jurisdiction restrictions that apply to all users. By accessing gojek, you acknowledge that you have read and understood these terms and that you are accessing our platform from a location where such access is legally permitted.

If you have questions about whether gojek is available in your jurisdiction, or if you need clarification on any legal matter related to our service, please contact our support team through the in-app help menu or email us directly. We take jurisdiction compliance seriously and reserve the right to restrict access if we determine a user is accessing from a prohibited territory.

Service Availability and Jurisdiction Restrictions on gojek

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Our primary service area covers Indonesia, where we support players across all regions. We operate gojek in other territories only where we have confirmed that local law permits online gaming and sportsbook activities. We do not claim to be licensed in any specific country, nor do we represent that our service is authorized by any government regulator.

Access to gojek from certain jurisdictions may be restricted or blocked. If you attempt to access our platform from a prohibited territory, we may deny access or suspend your account. We monitor for unauthorized access patterns and reserve the right to take protective measures to ensure compliance with applicable laws.

Users are solely responsible for determining whether access to gojek is legal in their jurisdiction. We do not provide legal advice, and we do not warrant that our service is available or legal everywhere. If you are unsure about the legal status of online gaming in your location, we recommend consulting local legal counsel or your gaming authority before accessing our platform.

Account Eligibility and User Responsibilities on gojek

To open an account on gojek, you must be at least 18 years of age and legally permitted to access online gaming services in your jurisdiction. You represent and warrant that you are accessing gojek from a location where such access is lawful. You agree that you will not use gojek if doing so would violate the laws of your jurisdiction.

Your account on gojek is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately if you suspect unauthorized access to your account. We are not responsible for unauthorized access resulting from your failure to protect your password or account information.

When you create an account on gojek, we collect personal information including your full name, date of birth, and a valid ID number. This Know Your Customer (KYC) verification is mandatory and protects both you and our platform. We encrypt your personal data and do not share it with third parties without your explicit consent. For details on how we handle your data, please review our Privacy policy

Payment Methods and Financial Transactions on gojek

We at gojek accept deposits and process withdrawals through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method is routed through encrypted processors. We do not hold your funds directly; instead, deposits are credited to your gojek account wallet, and withdrawals are transferred back to your original payment method.

All financial transactions on gojek are subject to our standard verification procedures. We review deposits and withdrawals to ensure they comply with our anti-fraud policies and account terms. We do not guarantee specific processing timeframes; typical review windows are communicated in your account settings. Bank transfers may take one to two business days depending on your financial institution.

We do not charge hidden fees on deposits or withdrawals. Any applicable charges are disclosed upfront before you authorize a transaction. Fees charged by your payment provider or bank are separate from gojek's processes, and we are not responsible for those costs.

At gojek, we prioritize transparency about jurisdiction restrictions and user responsibilities so every account holder understands the legal framework governing their access.

Data Protection and Privacy on gojek

We protect your personal data according to standard encryption and security practices. Your account information, payment details, and transaction history are encrypted both in transit and at rest on our servers. We do not sell or share your data with third parties for marketing purposes. We may share information with payment processors and fraud-prevention services as necessary to operate our platform securely.

For a complete explanation of how we collect, use, and protect your data, please review our Privacy policyIf you have questions about your data or wish to request access to your personal information, contact our support team through the in-app help menu.

Limitation of Liability and Disclaimers on gojek

We provide gojek on an as-is basis. We do not warrant that our platform is error-free, uninterrupted, or free from viruses or malicious code. We are not liable for losses resulting from service interruptions, network failures, or third-party payment-processor delays beyond our control. Your use of gojek is at your own risk.

We do not provide legal, financial, or tax advice. You are responsible for understanding the tax implications of your activity on gojek in your jurisdiction. We recommend consulting a tax professional if you have questions about reporting requirements.

Contact and Dispute Resolution on gojek

If you have a legal question or dispute related to gojek, please contact our support team first. We handle disputes through direct communication and can often resolve concerns quickly. Our support team is available through in-app chat, email, and help menus. We respond to inquiries in English and work to address account issues, transaction disputes, and technical problems within standard review windows.

For users across Indonesia—including those in Jakarta, Surabaya, Bandung, and Medan—disputes that cannot be resolved through our support process may be subject to arbitration or mediation as appropriate under your local law. We do not require you to waive your right to pursue legal action; rather, we ask that you allow our support team a reasonable opportunity to resolve the matter first.

For more information about our service, visit our About us page, review our Termsor check our FAQ section. We remain committed to operating gojek transparently and in compliance with applicable laws in the jurisdictions where we operate.