gojek Casino & Sportsbook Data Care

This page describes what we collect when you use gojek and how we keep that data protected. We at gojek take your privacy seriously. When you download our Android app, log in through iOS Safari or Chrome, or access our platform on desktop, we collect certain information to verify your identity, process your deposits and withdrawals, and deliver our service securely.

Our data practices centre on transparency and security. We encrypt your personal information, limit access to authorized staff, and never sell your data to third parties. We use your information only for account verification, payment processing, fraud prevention, and service improvement. This policy explains exactly what we collect, how we use it, and what rights you have.

If you have questions about how we handle your data on gojek, our support team is available through in-app chat, email, and help menus. You can also contact us directly using the contact details at the end of this policy.

What Data We Collect on gojek

We collect different types of information depending on how you use gojek. When you register an account, we ask for your full name, date of birth, email address, and phone number. We also collect a valid ID number and address for Know Your Customer (KYC) verification. This information is required before you can deposit funds or place predictions on our platform.

When you log in on your Android device or iOS browser, we record your login timestamp and device type. This helps us detect unusual access patterns and protect your account from unauthorized use. If you enable device recognition, we store a secure token so you don't need to re-enter your password on that device every time.

We collect technical data about your device and network. This includes your IP address, browser type, operating system, and approximate location based on IP geolocation. We use this information to prevent fraud, optimize our platform for different devices, and understand how users access gojek from cities like Jakarta, Surabaya, Bandung, and Medan.

How We Use Your Data on gojek

We use your personal information primarily to verify your identity and process your account on gojek. Your KYC data confirms you are who you claim to be and helps us comply with anti-fraud and anti-money-laundering laws. Your email and phone number allow us to send you account notifications, withdrawal confirmations, and security alerts.

We use your transaction data to process deposits and withdrawals accurately. When you deposit via mobile banking or local payment, we confirm the transfer with your payment provider. When you request a withdrawal, we verify the request matches your account details before we send funds back to your original payment method. We keep detailed records of all transactions for accounting and regulatory purposes.

We use your prediction history to calculate payouts, settle disputes, and improve our game offerings. We analyze which games are popular, which payment methods users prefer, and how our platform performs during peak times like Liga 1 season or Idul Fitri holidays. This analysis helps us deliver a better experience on gojek.

Third-Party Processors and Data Sharing on gojek

We work with third-party payment processors to handle deposits and withdrawals on gojek. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment providers receive your transaction details directly. We do not store your wallet credentials; instead, we receive a confirmation from the payment provider that your deposit arrived. Similarly, when you withdraw, we send your withdrawal request to your payment provider, and they handle the transfer to your account.

We also work with banks for direct transfers via mobile banking, local payment, online payment, and e-wallet. We provide your account details to these banks only when you initiate a withdrawal. We do not share your banking information with any other third party.

We may share your data with law enforcement or regulatory authorities if required by law. We do not voluntarily disclose your information to government agencies, but we comply with valid legal requests. We also share data internally with our fraud-prevention team and customer-support staff on a need-to-know basis.

At gojek, we believe your data belongs to you. We protect it, use it responsibly, and give you control over it.

Cookies and Tracking on gojek

We use cookies on gojek to remember your login session and your preferences. When you log in on your browser, we set a session cookie so you don't need to re-enter your credentials on every page. This cookie expires when you log out or after a period of inactivity. We also use cookies to track which sections of our platform you visit, so we can understand how users navigate gojek and improve our interface.

You can control cookies through your browser settings. If you disable cookies, you may not be able to stay logged in on gojek. Our Android app does not use cookies; instead, it uses secure tokens stored locally on your device.

Your Rights and Data Access on gojek

You have the right to access, correct, and delete your personal data on gojek. You can update your name, email, phone number, and address through your account settings. If you want to download a copy of all your data, contact our support team and we will provide it in a standard format within a reasonable timeframe.

You have the right to request deletion of your account and associated data. We will delete your personal information within standard review windows, though we may retain transaction records for accounting and legal compliance purposes. You can request account deletion through the in-app help menu or by contacting our support team.

You have the right to object to certain uses of your data. For example, if you do not want to receive marketing emails, you can opt out through your account preferences. We will respect your choice and stop sending those emails.

Data Security and Storage on gojek

We encrypt all personal data using industry-standard encryption protocols. Your password is hashed and salted, so even our staff cannot see it. Your ID number, address, and payment information are encrypted both in transit (when sent to our servers) and at rest (when stored on our servers). We use secure HTTPS connections for all communication between your device and gojek.

Our servers may sit outside your jurisdiction. We store data on secure cloud infrastructure with multiple backups to prevent loss. We limit access to your data to authorized staff members who need it to process your account or resolve your support requests. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Changes to This Policy and Contact Information

We may update this privacy policy from time to time. We will notify you of material changes via email and in-app alert. Continued use of gojek after a change means you accept the updated policy. If you do not agree with a change, you can close your account.

If you have questions about how we handle your data on gojek, contact our support team through the in-app help menu, live chat, or email. You can also visit our Terms page for account-related policies or our FAQ section for common questions. For more information about gojek, see our About us page.