gojek Platform Account Terms

When you join gojek, you agree to the terms that govern your account, deposits, withdrawals, and use of our platform. We set out these conditions to protect both you and our service. Our terms apply to all users across Indonesia and other jurisdictions where we operate. By creating an account on gojek, you accept these terms in full.

We at gojek handle your personal data, financial transactions, and account activity according to strict policies. We encrypt your login credentials, verify your identity through Know Your Customer (KYC) processes, and keep your deposit and withdrawal records secure. Our platform supports eight payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet—each routed through encrypted processors.

This page outlines what we expect from you as a gojek user, what you can expect from us, and how we resolve disputes. We encourage you to read these terms carefully before you deposit or place predictions. If you have questions about any term, our support team is available through live chat, email, and in-app help.

Account Opening and Eligibility on gojek

To open an account on gojek, you must be at least 18 years of age and legally permitted to access our services in your jurisdiction. We do not offer our services in territories where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. When you register, you provide your full name, date of birth, email, and phone number. You create a secure password known only to you.

We require Know Your Customer (KYC) verification before you can deposit funds or place predictions. KYC involves confirming your identity through a valid ID number and address verification. This process protects us from fraud and money laundering, and protects you by ensuring your account is genuinely yours. We complete most KYC verifications within standard review windows. Once approved, we notify you via email and in-app alert.

Your account is personal and non-transferable. You may not share your login credentials with anyone. We are not responsible for unauthorized access resulting from your negligence or carelessness with your password. If you suspect unauthorized access, contact our support team immediately through the in-app help menu. We can initiate a password reset and review your account activity with you.

Deposits and Payment Methods on gojek

We at gojek accept deposits through eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each deposit method is routed through encrypted payment processors. When you initiate a deposit, you confirm the amount and the payment method. We display any applicable fees upfront before you authorize the transaction.

Deposits via digital wallets like mobile banking and local payment typically settle instantly to your gojek account. Bank transfers may take one to two business days depending on your institution. We do not control bank processing times, though we monitor transfers for delivery confirmation. Once your deposit arrives in your gojek wallet, you can use those funds immediately for predictions on games including Liga 1, Piala Indonesia, Piala AFF, and other offerings on our platform.

We do not charge hidden fees on deposits. All costs associated with your chosen payment method are transparent. If your bank or payment provider charges a transaction fee, that fee is separate from gojek's processes and we are not responsible for those costs. Keep your payment method information current in your account settings so we can process deposits and withdrawals correctly.

Withdrawals and Account Security on gojek

When you request a withdrawal on gojek, we process your request back to the payment method you used for deposits. If you deposited via mobile banking, your withdrawal returns to local payment. If you used a bank transfer, we reverse funds to your registered account. We review each withdrawal request to confirm the request comes from the legitimate account holder and complies with our anti-fraud policies. This review is a standard security measure and may take time depending on the amount and your account history.

We do not offer subject to verification or guaranteed processing within specific timeframes. Our review windows are communicated in your account settings, and we strive to complete most requests within those windows. Once approved, the transfer to your payment provider follows their own settlement timeline. Wallet transfers often settle within hours; bank transfers typically take one to two business days. We are not responsible for delays caused by your payment provider.

Your gojek account is protected by standard encryption and session-timeout mechanisms. We auto-lock inactive sessions to prevent unauthorized access if someone temporarily gains your phone. Push notifications alert you when withdrawal requests are initiated from your account, so you can spot suspicious activity immediately. If you notice unauthorized transactions, contact our support team without delay.

Bonus Terms and Promotional Offers on gojek

From time to time, we at gojek may offer promotional bonuses or welcome incentives to new users or existing players. Any bonus offer is subject to our promotional terms, which are disclosed separately at the time of the offer. Bonuses typically come with usage requirements—for example, you may need to predict a certain amount before you can withdraw bonus funds. We spell out these conditions clearly in the promotional offer description.

Bonuses are non-transferable and apply only to the account that received them. We do not pay bonus funds as cash; they are credited to your account as playable balance under the conditions stated. If you close your account or violate our terms, any unused bonus may be forfeited. We reserve the right to modify or withdraw promotional offers at any time with notice.

Our gojek Dispute Resolution and Governing Law

If you have a dispute with gojek regarding your account, a transaction, or a prediction settlement, we encourage you to contact our support team first. We can often resolve disputes through direct communication. Our support team is available through live chat, email, and in-app help. We handle disputes in English and review your concern against our game rules and account policies.

For users in Jakarta, Surabaya, Bandung, Medan, and other regions across Indonesia, these terms are governed by the laws applicable in your jurisdiction, provided those laws permit our services to operate. If a legal dispute cannot be resolved through our support process, you and gojek agree to submit the matter to arbitration or mediation as appropriate under your local law. We do not require you to waive your right to pursue legal action if you choose to do so; rather, we ask that you allow our support team a reasonable opportunity to resolve the matter first.

At gojek, we believe clear terms and transparent practices build trust between our platform and our users.

Jurisdiction and Service Availability on gojek

Our services on gojek are available only where local law permits online gaming and wagering. We do not offer our services in jurisdictions where such activities are prohibited. By opening an account with gojek, you confirm that you are accessing our platform from a jurisdiction where our services are legally available. You are responsible for verifying this compliance with your local law.

We may modify these terms at any time with notice. We will inform you of material changes via email and in-app alert. Continued use of gojek after a change means you accept the updated terms. If you do not agree with a change, you may close your account. Our privacy policy outlines how we handle your personal data separately from these account terms. For more information, visit our About us page or FAQ section.

Your Responsibilities as a gojek User

When you use gojek, you agree to use our platform lawfully and in good faith. You will not attempt to circumvent our security systems, share your account with others, or engage in fraud or collusion. You will not use automated tools or bots to interact with our platform without explicit permission. You will keep your account information current and will not misrepresent your identity or location.

You accept all risks associated with internet-based gaming on gojek. While we employ standard security practices and encryption, no online system is entirely risk-free. You acknowledge that you understand the rules of each game before you place a prediction. We provide detailed rules on our platform; it is your responsibility to read and understand them.

Our gojek platform is provided on an as-is basis. We do not guarantee uninterrupted service, though we strive to minimize downtime. We are not liable for losses resulting from service interruptions, network issues, or third-party payment-processor delays beyond our control. Your use of gojek is at your own risk, and you use our platform at your own discretion.